Our Service

FREQUENTLY ASKED QUESTIONS

PRODUCT FAQS

Can essential oils be ingested?
No. Pure essential oils should not be ingested because ingestion may carry health risks. Whereas when properly diluted in carrier oil or inhaled via a vaporiser and used with some level of knowledge, pure essential oils are safe, pleasurable and above all therapeutic and can greatly enhance a healthy lifestyle.

Allergies
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

What's the difference between a high quality pure essential oil and its synthetic counterpart?
A pure essential oil is 100% true to the plant from which it is sourced. It is a pure plant extract; a volatile liquid taken from a single botanical source mostly extracted by steam distillation. A fragrant oil is made by blending synthetic chemical compounds in a laboratory in an endeavour to duplicate the scent of the flower not of the pure essential oil. The end result is an oil which is not recognized or used by those seeking to practice the principles of Aromatherapy.
 
Why are some oils so much more expensive than others?
Essential oils are aromatic extracts from specific plant parts such as petal, heartwood, peel, stem etc…. There is only a very small amount of oil in the plant part from which the oil is taken. Some oils such as Eucalyptus produce a high yield of oil whereas Rosa Damascena (Rose) requires 30 rose heads to produce 1 drop of pure essential oil. Other factors which contribute to the final delivery and price of a pure essential oils include cultivation, farming methods, distillation and finally storage.
 
Why are essential oils mixed into massage base oils when used on the body?
Essential oils are highly concentrated liquids and very potent and are therefore not recommended to be used directly on the skin. Cold pressed oils are the natural carriers for pure essential oils and can be massaged into the skin in the correct dosage.
 
What is the lifespan or expiry date of essential oils?
All essential oils have expiry dates recorded on the bottle. However, despite this date use your own judgment before discarding an expired oil. You just may be discarding a perfectly good oil which has matured over time. The lifespan of an essential oil varies as oxygen, heat and light affect the overall degradation of the oil so storage is critical to its preservation. Many oils will last much longer than the specified expiry date.
 
Are essential oils safe to use during pregnancy?
Oils in diffusers are to use safe during pregnancy. Certain oils are not recommended for use during the full term of pregnancy, especially the herbs. A reputable company will outline such warnings on their packaging. Please check with you medical practitioner before using any oils during pregnancy.

SERVICE FAQS

I made a mistake on my delivery address on my order, what do I do?
If your order hasn’t been shipped yet we might be able to amend the delivery address for you. Please email us as soon as possible to let us know the issue and the correct details. Please ensure you have the order number included in your message.
 
Can I make changes to my order after I’ve placed it?
All our orders are packed and shipped within 48 hours of receiving the order. If your order has not been dispatched, we may be able to cancel your order for you. Please email us as soon as possible to let us know. If the order has not been shipped, we might be able to make changes for you.
 
Can I cancel my order after I’ve placed it?
All our orders are packed and shipped within 48 hours of receiving the order. If your order has not been dispatched, we may be able to cancel your order for you. Please email us as soon as possible to let us know. If the order has not been shipped, and the payment has been processed we will refund the money to your payment method. This refund can take anywhere up to 30 days due to bank and financial institution processing times outside of our control.
 
Has my order been successful?
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder.
 
My order is missing an item, what do I do?
Please contact our customer service team via email as soon as possible. Please be sure to include your order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.
 
I have received a faulty item in my order, what do I do?
We would like to sort out any issues with faulty items straight away. As soon as you discover a fault, please email us with your order number, the faulty item’s name and number and a description of the fault. If you can include images, that would be even better. We’ll get back to you as soon as we can and send you a replacement item as quickly as possible.
 
If I have a faulty product and I am out of Australia am I able to have a product replacement?
Due to our shipping options, we can’t always deliver the exact same product (flammable product classifications) however we are always willing to negotiate for a happy outcome
 
An item I received is incorrect, what do I do?
We would like to sort out any issues with incorrect items straightaway. Please email us with your order number and the incorrect item’s name and product number. We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.
 
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